Cancellation Policy

Kate Mungoven Counselling is committed to providing the best service in a timely manner.

This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment. Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served.

 We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

 1.        Cancellation Process

We understand situations can arise in which you must cancel your appointment, via phone or email. Due to limited appointment availability, we request that you cancel with at least 24 hours’ notice.

No fee is charged if this notice is given.

 If no prior notice or the notice given is not provided within the minimum notice period, you will be charged a cancellation fee (see below) for the missed appointment.

2.            Late Arrivals

Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are late past your appointment we will have to reschedule/cancel the appointment, which may incur cancellation fee.

3.        Cancellation Fee

(a)               The cancellation fee is $100

(b)              The cancellation fee will be charged by invoice, payable prior to the next session being booked.

(c)               The cancellation fee may be deducted from any deposit paid for the appointment (if any).

(d)              The cancellation fee is the sole responsibility of the client and must be paid in full.

4.        Acceptable circumstances for waiving cancellation fees

 We understand that plans may change due to uncontrollable and extenuating circumstances, such as an emergency or sudden illness. If your experience one of these exceptional circumstances, please contact the practice and a fee wavier may be considered on a case-by-case basis. Proof may be requested (such as PCR result).

 5.        Questions

We firmly believe that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to Kate Mungoven at any time.